31bet FAQ – Get Your Questions Answered

We've compiled the most common questions from Brazilian bettors about registration, Pix deposits, withdrawals, bonuses, Sports Betting, casino, and responsible gambling. If you can't find what you need, support is available 24/7 via chat.

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What You'll Find on This Page

The main question categories answered by the 31bet team

Registration & Account

How to create your 31bet account, what information is required, how identity verification (KYC) works, how to recover access, and the usage rules for Brazilian players.

Deposits & Withdrawals

Everything about Pix, bank slips, credit and debit cards, PicPay, and Mercado Pago. Minimum limits, processing times, fees, and how to set up your Pix key for withdrawals in seconds.

Bonuses & Promotions

How the welcome bonus works, what rollover means, how free bets are credited, bonus expiration windows, and the rules for converting bonuses into withdrawable funds.

Sports Betting

How live betting markets work, what odds are, how to calculate winnings, combined bets, early cash out, and which sports are available at 31bet.

Slots, Casino & Crash Games

Slots rules, RTP, live casino with real dealers, how Aviator and other crash games work, demo modes, and how games are audited by independent providers.

Responsible Gambling

How to set deposit and betting limits, how to request a temporary break or self-exclusion, how to recognize signs of problem gambling, and where to find professional help in Brazil.

The Most Common Questions from 31bet Players

This FAQ page was built around the real questions that reach 31bet support every day — through live chat and email. The goal is simple: whether you're unsure before opening an account, making a deposit, withdrawing your winnings, or using a bonus, the answer you need is right here, no fluff.

31bet is a sports betting and online casino platform built for the Brazilian market. That means everything was designed with the Brazilian bettor in mind: Pix deposits and withdrawals processed in seconds, live odds for Brasileirão Série A, Copa do Brasil, Libertadores, UFC, and the other events Brazilians follow closely, Portuguese-language support available 24 hours a day, and full compliance with local market regulations.

The FAQ is organized into six categories: account & registration, deposits & withdrawals, bonuses & promotions, Sports Betting, slots & casino, and responsible gaming. Use the filters below to jump straight to the topic you need, or read through everything if you're just getting started on the platform.

If you've been through the FAQ and still have a question that wasn't answered, 31bet support is available via live chat every day, around the clock. Average response time: under 3 minutes. Service in Portuguese, no bot on the first message.

👤 Registration & Account 6 questions

Registering at 31bet is free and takes under 2 minutes. Visit 31bet.click/register, fill in your full name, CPF, email, phone number, and date of birth. Then confirm your email via the link sent to your inbox. Once your account is active, you can deposit and start betting right away. Full identity verification (KYC) is required before your first withdrawal.

Yes. A CPF is required to register at 31bet. It is needed for identity verification, fraud prevention, and processing Pix withdrawals, which require a key linked to your CPF. This is a mandatory requirement under Brazil's regulated betting market. Each CPF allows only one active account — duplicate accounts are closed.

KYC (Know Your Customer) is the process by which 31bet confirms your identity before your first withdrawal. You'll need to submit a photo of your RG or CNH and, in some cases, a recent proof of address. The review takes anywhere from a few hours to 1 business day. Once approved, withdrawals are fully available within normal limits.

On the login screen, click "Forgot my password". Enter your registered email and you'll receive a reset link. Click the link within 30 minutes (it expires for security reasons), create a new password, and log in as normal. If the email doesn't arrive, check your spam folder. If you no longer have access to the registered email, contact support via live chat with your CPF and date of birth.

You can request permanent self-exclusion through support via live chat or by emailing suporte@31bet.click. Once requested, your account is permanently closed and your CPF is blocked from new registrations. Any available real balance is returned via Pix before the closure. A temporary pause option — from 24 hours up to 90 days — is also available in your account settings at Responsible Gambling.

No. The platform is exclusively for users aged 18 and over who reside in Brazil. Date of birth is verified at registration and confirmed during the KYC process. Any account identified as belonging to a minor is closed immediately. Suspected underage use should be reported to support — 31bet treats these cases with urgency.
💸 Deposits & Withdrawals 6 questions

31bet accepts: Pix (the fastest — funds arrive in seconds), boleto bancário (processed within up to 3 business days), major credit and debit cards, PicPay, and Mercado Pago. The minimum deposit across all methods is R$ 10.00. No deposits carry any additional fee charged by the platform.

Pix withdrawals are processed automatically in up to 15 seconds, available 24 hours a day — including weekends and national holidays. The minimum withdrawal amount is R$ 20.00 and there are no fees. Funds go directly to your registered Pix key, whether it's from Nubank, Itaú, Bradesco, Banco do Brasil, Inter, or any other Brazilian bank. Withdrawals pending KYC verification may take longer until your identity is confirmed.

The minimum deposit at 31bet is R$ 10.00 via Pix or other available methods. The minimum withdrawal is R$ 20.00 via Pix. For other withdrawal methods, the minimum may vary — check the payments section in your account for current values. There is no fixed maximum for deposits, but withdrawals above certain thresholds may require additional identity verification.

No. 31bet charges no fees on Pix deposits or withdrawals. For other methods like boleto bancário, a fee may be charged by the issuing bank — this is not a platform charge. In all cases, any cost is shown before you confirm the transaction, with no surprises.

If your Pix withdrawal has been pending for more than 15 minutes, contact support via live chat. The most common causes of delay are: a Pix key that doesn't match the registered CPF, a pending identity verification (KYC), or a security review triggered by larger withdrawal amounts. Support resolves most cases within 30 minutes of contact.

After logging in, go to your profile settings and select "Payment Methods" or "Withdrawals". Enter your Pix key — we recommend using your CPF key, as it's the most stable option and reduces the chance of errors. The key must be registered with a bank in your name (Nubank, Itaú, Bradesco, Banco do Brasil, Inter, etc.). Once saved, all future withdrawals will be sent automatically to that key.
🎁 Bonuses & Promotions 6 questions

New users who make a first deposit of R$ 20.00 or more automatically receive R$ 50.00 in free bets in their account. The bonus appears as a balance separate from your real funds. To convert it into withdrawable real money, you must meet the 5x rollover requirement with minimum odds of 1.50. See the Terms and Conditions for full promotion details.

Rollover is the wagering requirement you must meet before converting a bonus into real, withdrawable funds. For example: a BRL 50.00 bonus with a 5x rollover means you need to place BRL 250.00 in qualifying bets (BRL 50.00 × 5) before withdrawing the equivalent bonus amount. Cancelled, voided, or below-minimum-odds bets do not count toward the rollover.

It depends on the specific terms of each promotion. 31bet's standard welcome bonus applies to both Sports Betting and casino. Some promotions are limited to specific categories — for example, a free bet exclusive to the Brasileirão or free spins on slots. The terms and conditions are detailed on each active promotion in your account after logging in.

Yes. Each bonus has an expiration date set out in its terms — typically between 7 and 30 days from the date it is credited. If the rollover is not completed within that period, the bonus balance is automatically removed from your account. Your real deposited funds are not affected by bonus expiration. Track your bonus deadlines in the "Promotions" section after logging in.

31bet publishes weekly promotions including free bets on Brasileirão and Libertadores matches, weekend cashback on slots, boosted odds on UFC fights, and other limited-time offers. To stay up to date, enable platform notifications and check the promotions section inside your account after logging in.

Bonus credit may take a few minutes to appear after your deposit is confirmed. If the bonus still hasn't shown up after 30 minutes, check that your deposit meets the minimum amount required by the promotion and that you don't have another active bonus blocking accumulation. If everything looks correct, contact support via chat with your deposit receipt — the team resolves it quickly.
⚽ Sports Betting 6 questions

Odds represent the multiplier applied to your stake if your bet wins. For example: you bet R$ 50.00 on a Brasileirão match at odds of 2.50 — if it wins, you receive R$ 125.00 (R$ 50.00 × 2.50), for a profit of R$ 75.00. The higher the odds, the lower the implied probability of that outcome — and the greater the potential return. Odds update in real time and may change right up until the event starts.

Yes. 31bet offers live (in-play) betting on all major events — Brasileirão, Copa do Brasil, Libertadores, UFC, Superliga de Vôlei, NBB, and much more. Odds update second by second based on the score and match flow. Live betting remains available until just before the event ends or each period closes, depending on the sport.

Parlay bets let you combine two or more events into a single ticket. The odds are multiplied together, increasing the potential return — but every selection must win for the ticket to pay out. Example: three games with odds of 1.80, 2.10, and 1.65 produce a combined odd of approximately 6.24. If any one of the three loses, the entire ticket is lost. 31bet allows you to combine events from different sports on the same ticket.

Cash out lets you settle a bet before the event ends, receiving a proportional amount based on the current odds. If your bet is winning, cash out offers a value below the maximum payout but locks in a partial profit. If it's losing, it can help reduce the loss. Cash out is available on pre-match and live bets at 31bet when the specific market allows it — not all events support this feature.

31bet covers more than 20 sports: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and the top European leagues), volleyball (Superliga Masculina and Feminina, Nations League), basketball (NBB, NBA), MMA and UFC, tennis (Grand Slams, ATP, WTA), e-sports (CS2, CBLOL, Valorant, League of Legends), Formula 1, American football (NFL), and more. New events are added on a regular basis.

If an event is canceled, suspended, or postponed by more than 48 hours from its original start time, all bets tied to that event are voided and the staked amount is returned to your account balance. In parlay bets, the canceled event is removed from the combination and the odds are recalculated using the remaining events. If only one event remains after the void, the bet is treated as a single with the odds of that remaining event.
🎰 Slots, Casino & Crash Games 6 questions

31bet offers slots from the world's leading providers — Pragmatic Play, PG Soft, Evolution Gaming, Hacksaw Gaming, and more. Beyond slots, there's a live casino with real dealers (blackjack, European and American roulette, baccarat, game shows), crash games like Aviator, digital table games, and virtual scratch cards. The full catalog is accessible directly from your browser — no downloads needed.

RTP (Return to Player) is the theoretical return percentage of a slot — for example, an RTP of 96% means that, in theory, the game returns R$96.00 for every R$100.00 wagered over millions of spins. It's a long-term statistical average, not a per-session guarantee. At 31bet, the RTP for each slot is available in the game's information section. Slots are audited by certified laboratories to ensure compliance with the stated RTP.

In Aviator, a multiplier starts at 1.00x and climbs in real time. You need to cash out before the plane "flies away" — meaning before the multiplier locks at a random value. If you don't cash out in time, you lose the staked amount. The crash point is determined by a verifiable provably fair algorithm, ensuring true randomness and no possibility of manipulation. The strategy lies in deciding at which multiplier to cash out — there is no way to predict the crash in advance.

In the 31bet live casino, you play in real time with a human dealer streamed in high definition. The dealer deals real cards, spins the roulette wheel, or runs the game while you place your bets through the platform interface. You can interact via chat and see other players at the same table. Live casino sessions run 24 hours a day, with multiple tables available for games like blackjack, European roulette, baccarat, and exclusive game shows.

Yes. Most slots on 31bet have a demo mode that lets you play with virtual credits at no real cost. It's a great way to get familiar with the game mechanics, bonus features, and payout frequency before wagering real money. Demo mode usually doesn't require a login, but you'll need a funded account to play for real.

Yes. All games available at 31bet are provided by certified suppliers such as Pragmatic Play, Evolution Gaming, and PG Soft — companies audited by independent labs like eCOGRA and BMM Testlabs. The RNG (random number generator) that determines outcomes is certified to ensure genuine randomness. Crash games like Aviator use provably fair technology, which lets users independently verify the fairness of each round.
🧡 Responsible Gambling 6 questions

After logging in, go to your profile settings and open the "Responsible Gambling" section. There you'll find the "Deposit Limit" option — set the maximum amount per day, week, or month and confirm. The limit takes effect immediately. Reductions apply right away. Increases are subject to a 7-day waiting period, giving you time to reconsider. Learn more at Responsible Gambling.

In your account settings, under the "Responsible Gambling" section, you'll find the "Temporary Break" option. Choose your preferred period — 24 hours, 7 days, 30 days, 90 days, or a custom timeframe. During the break, login is blocked and no bets can be placed. Your balance is fully preserved. When the period ends, your account is reactivated automatically. For early reactivation, contact support in compliance with the minimum cooling-off period.

Permanent self-exclusion closes your account for good. Your CPF will be blocked from new registrations at 31bet, and no promotional communications will be sent. Any available real balance is returned via Pix before the account is closed. The request is made through support via live chat or email at suporte@31bet.click — it's free, immediate, and irreversible. There is no waiting period to activate self-exclusion.

Some common signs: betting more than planned on a regular basis, chasing losses by making new deposits, hiding from family members how much you're wagering, feeling anxious when you're off the platform, using money from essential expenses to deposit, or letting gambling interfere with work, sleep, or personal relationships. If you recognize three or more of these patterns, use 31bet's responsible gambling tools or seek support. Learn more at Responsible Gambling.

In Brazil, the Centro de Atenção Psicossocial (CAPS) provides free treatment through the public health system (SUS) for behavioral addictions, including problem gambling. The CVV (Centro de Valorização da Vida) is available by calling 188, 24 hours a day. Support groups such as Jogadores Anônimos hold both in-person and online meetings across Brazil. 31bet encourages any user who needs support to use these resources without hesitation — and our platform's support team can also point you toward additional help.

Yes. In your account's Responsible Gambling settings, you can set a maximum session time. Once the limit is reached, the platform displays an alert letting you know your time is up. You can also configure the session to close automatically when the period ends. This feature is especially useful for players who tend to lose track of time during long slots or Live Casino sessions.
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Everything You Need to Know About 31bet, All in One Place

Since 31bet launched in the Brazilian market, the support team has noticed a clear pattern in the questions that come in every day: most revolve around four topics — how Pix works for deposits and withdrawals, how the welcome bonus is credited and what the rollover rules are, which sports are available for betting, and how to activate responsible gaming tools. This page was created specifically to answer those questions clearly and without the runaround.

For Brazilian players, the convenience of Pix is in a league of its own. Depositing via Pix at 31bet is instant — generate the QR Code within the platform, scan it with your banking app (works with Nubank, Itaú, Bradesco, Banco do Brasil, Inter, and any other Pix-enabled institution), confirm, and the balance appears in your account within seconds. Withdrawals work the same way: submit the request, the platform processes it automatically, and the money lands in your Pix key in up to 15 seconds. Seven days a week, including holidays. No fees.

When it comes to Sports Betting, 31bet covers the Brazilian calendar with the depth fans expect. Brasileirão Série A and B match by match, Copa do Brasil from start to finish, Libertadores and Sul-Americana with full markets — result, goals, corners, cards, goalscorer, and much more. For UFC fights, markets include winner, method of victory (knockout, submission, or decision), specific round, and estimated duration — giving options to bettors who analyze more than just the final result.

The online casino is another major part of the 31bet experience. Slots come from providers like Pragmatic Play and PG Soft — two of the biggest in the industry — with hundreds of titles available, from the classic Fortune Tiger to the latest seasonal release. The Live Casino features real human dealers streaming live across multiple blackjack, European roulette, baccarat, and game show tables like Crazy Time. Everything is accessible directly from your phone, with no app download required.

Responsible gambling questions are among the most searched on this page — and that's a good sign. It shows that 31bet players care about keeping their habits healthy. The available tools — deposit limit, betting limit per period, session time limit, temporary break, and permanent self-exclusion — are all found in your account settings under "Responsible Gambling" and work independently. You don't need to explain anything to support to activate any of them — just configure and confirm.

If after reading through all the FAQs you still have a question that wasn't covered here, 31bet support is available via live chat every day, at any hour. Average response time is under 3 minutes at most hours, and you'll be speaking with a real person in Portuguese — not an automated bot repeating scripts without understanding your question. That's the standard 31bet aims to uphold: clear rules and support that actually solves problems.

Still have a question? Talk to Support

Three ways to reach the 31bet team

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Real-time support from the 31bet team. Click the chat icon on the platform after logging in. Average response time under 3 minutes. Available 24 hours a day, 7 days a week.
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For more detailed inquiries, issue documentation, or formal requests, send an email to suporte@31bet.click. Response time is up to 24 hours on business days — and usually much faster.
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This FAQ page is updated regularly with the most common questions. Use the search bar at the top of the FAQ section to find answers without having to wait for support.
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Fraud warning: 31bet support will never ask for your password, full card details, or any transfer of funds outside the platform. If someone contacts you claiming to be from the 31bet team and asking for that information, treat it as a phishing attempt and report it immediately to suporte@31bet.click.

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